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Privacy Policy

Last updated: April 8, 2026

1. Information We Collect

Account information: Email address, display name, and profile picture (via Google sign-in or email login).

Agent data: Your agent's personality, memory, learned skills, conversation history, scheduled tasks, and files created in Canvas.

Payment information: Billing is processed by Stripe. We store your Stripe customer ID and subscription status but never your card details.

Integration credentials: API keys and tokens for connected services (X/Twitter, Telegram, Discord, Gmail, GitHub) are stored encrypted on our servers and only used by your agent.

Usage data: Message counts, credit usage, and basic analytics to improve the Service.

Cookies: We use essential cookies for authentication and localStorage for user preferences (theme, chat state, dismissed notifications).

2. How We Use Your Information

We use your information to: provide and operate your AI agent; personalize your agent's behavior and memory; process payments; send transactional emails (welcome, weekly digest, account notifications); and improve the Service.

3. Data Isolation

Each user's agent runs in an isolated container. Your agent's memory, skills, conversations, files, and credentials are not accessible by other users or other agents on the platform.

4. Third-Party Services

AI providers: Your conversations are processed by third-party AI model providers (via OpenRouter) to generate responses. These providers process data according to their respective privacy policies.

Stripe: Payment processing is handled by Stripe Inc. See Stripe's Privacy Policy.

Resend: Transactional emails are sent via Resend.

Crisp: Live chat support is provided by Crisp.

We do not sell your data to third parties.

5. Email Communications

We send the following emails: welcome email on signup, weekly activity digest (Mondays), inactivity reminders (after 3 days), and subscription-related notifications (cancellation). You can manage email preferences by contacting us.

6. Data Retention

Your data is retained as long as your account is active. Upon cancellation, your data is preserved for 30 days to allow reactivation. After 30 days, all agent data (memory, skills, files, conversations) is permanently deleted. Account information may be retained for legal and billing purposes.

7. Security

We implement security measures including: encrypted connections (HTTPS/TLS), isolated agent containers, API key sanitization, JWT-based authentication, Stripe webhook signature verification, and rate limiting on all endpoints.

8. Your Rights

You have the right to:

Access: View all your data through the dashboard (memory, skills, activity, files).

Modify: Edit your agent's personality, memory, and connected services at any time.

Delete: Delete your agent or entire account from Settings. This permanently removes all associated data.

Export: Request a full data export by emailing hello@useklaws.com.

9. Children's Privacy

The Service is not intended for users under 16. We do not knowingly collect data from children.

10. Changes to This Policy

We may update this policy from time to time. We will notify you of significant changes via email. Continued use of the Service after changes constitutes acceptance.

11. Contact

Questions about privacy? Email us at hello@useklaws.com.